Support Scope
What Akira support covers, how to reach us, our response-time goal, and the things support can't help with.
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What Akira support covers, how to reach us, our response-time goal, and the things support can't help with.
This page sets expectations for what our support team helps with, how fast we aim to reply, and where the line is. For day-to-day questions, the Support FAQ has the quick answers.
Discord ticket — open a ticket in our Discord server. This is the fastest way to reach us.
Email — support@akiraghost.com for anything you'd rather not handle on Discord.
To get help fast, tell us your Akira userID, which product you're using, your Minecraft version and launcher, and a clear description of the problem.
We aim to respond within 4–7 hours on average. That's a goal we work toward on business days, not a contractual guarantee — actual times shift with ticket volume and how complex your issue is. Clear, detailed reports get resolved faster.
Installing, starting, and updating Akira.
Activating subscriptions and license keys.
Using features and understanding what they do.
Antivirus false flags and whitelisting.
Account, billing, and licensing questions.
Some things sit outside what we can help with:
Server or game bans. Punishments handed out by Minecraft servers or their anti-cheats aren't something we can review or reverse.
Custom Windows builds. Akira isn't developed for modified Windows (Atlas, ReviOS, Ghost Spectre, and similar), so we can't troubleshoot issues that only appear there.
Unsupported launchers and third-party configs. Launchers outside our compatibility list and user-made configurations aren't supported.
Akira Clicker is free, so one-on-one support for it is limited. These guides and our community are your best resources for Clicker. Paid products get full support.
We have a zero-tolerance policy for abuse toward staff. Harassing or threatening support agents is grounds for action on your account under the Terms of Service.
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