> For the complete documentation index, see [llms.txt](https://docs.akiraghost.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.akiraghost.com/faq/general-questions/support/support-scope.md).

# Support Scope

This page sets expectations for what our support team helps with, how fast we aim to reply, and where the line is. For day-to-day questions, the [Support FAQ](/faq/general-questions/support.md) has the quick answers.

## How to reach us

* **Discord ticket** — open a ticket in our [Discord server](https://akiraghost.com/discord). This is the fastest way to reach us.
* **Email** — <support@akiraghost.com> for anything you'd rather not handle on Discord.

To get help fast, tell us your Akira userID, which product you're using, your Minecraft version and launcher, and a clear description of the problem.

## Response time

We aim to respond within **4–7 hours** on average. That's a goal we work toward on business days, not a contractual guarantee — actual times shift with ticket volume and how complex your issue is. Clear, detailed reports get resolved faster.

## What support covers

* Installing, starting, and updating Akira.
* Activating subscriptions and license keys.
* Using features and understanding what they do.
* Antivirus false flags and whitelisting.
* Account, billing, and licensing questions.

## What support doesn't cover

Some things sit outside what we can help with:

* **Server or game bans.** Punishments handed out by Minecraft servers or their anti-cheats aren't something we can review or reverse.
* **Custom Windows builds.** Akira isn't developed for modified Windows (Atlas, ReviOS, Ghost Spectre, and similar), so we can't troubleshoot issues that only appear there.
* **Unsupported launchers and third-party configs.** Launchers outside our compatibility list and user-made configurations aren't supported.

{% hint style="info" %}
**Akira Clicker is free, so one-on-one support for it is limited.** These guides and our community are your best resources for Clicker. Paid products get full support.
{% endhint %}

{% hint style="warning" %}
We have a zero-tolerance policy for abuse toward staff. Harassing or threatening support agents is grounds for action on your account under the [Terms of Service](/policies/tos-term-of-service.md).
{% endhint %}