# Account suspension

### Deactivating Your User Account

As of now, there is no automatic way to completely disable your account. However, you can request that we manually disable and remove your account from our database. Please be aware of the following considerations:

* Disabling your account is irreversible.
* We cannot recover or reinstate your account once it's disabled.
* Subscriptions and beta access associated with your account cannot be restored.
* Account removal is not available for banned accounts.

To request the disabling of your account, follow these steps:

1. Open a ticket in our Discord server for further information and assistance.

We'll be happy to assist you further through our Discord support channel.

Please note that the decision to disable your account should be carefully considered, as it cannot be undone, and you will lose access to your account and associated benefits permanently.

### Account bans & punishments

To prevent being banned from our services, we strongly recommend that you familiarize yourself with our [Terms of Service](/tos-term-of-service.md). If you've already been banned, you can explore potential solutions in the following sections.

\
If you believe you've been banned by our security system mistakenly or unfairly, our support team is here to help. While we strive for a flawless system, occasional false positive bans can occur.

To appeal a ban, please follow these steps:

1. Contact us through our Discord server.
2. Provide the following information:
   * Your Akira userID.
   * An explanation of why you believe the ban may be undeserved or a false positive.

Please be aware that we cannot guarantee the ban will be lifted, but we'll do our best to assist you.


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