> For the complete documentation index, see [llms.txt](https://docs.akiraghost.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.akiraghost.com/faq/software-related/error-messages.md).

# Error Messages

What a message or symptom is telling you, and how to fix it. Find yours below.

## Connection errors

### SSL Error or signature is null

Both mean the same thing: **Akira can't reach our API.** Something on your network is blocking the connection — usually a firewall, antivirus, your ISP, or your router/DNS.

Work through these:

* Whitelist Akira and allow it through your firewall. See [Installing and Starting](/faq/software-related/installing-and-starting.md) and run our [whitelist tool](https://akiraghost.com/utils/whitelist.bat).
* Try a different network — a mobile hotspot is the fastest way to rule out your ISP or router.
* If you use a VPN or proxy, turn it off and try again. If you don't, try a reputable one — some ISPs block our domain.
* Change your DNS (for example to `1.1.1.1` or `8.8.8.8`) in case your router's DNS is the problem.
* Run our [QuickFix script](https://akiraghost.com/utils/QuickFix.bat).

{% hint style="info" %}
Still blocked after a network change? Open a ticket on [Discord](https://akiraghost.com/discord) and tell us which fixes you've tried.
{% endhint %}

## Startup and antivirus

### My antivirus blocked or deleted Akira

Expected — our protection is commonly flagged as a false positive. Whitelist Akira, or use our automatic [whitelist tool](https://akiraghost.com/utils/whitelist.bat). For why this happens and how to verify the file yourself, see [Antivirus false flags](/faq/general-questions/antivirus-false-flags.md).

### The program won't start after downloading

Usually a missing Windows update or runtime. Run our [QuickFix script](https://akiraghost.com/utils/QuickFix.bat), or follow the manual steps (Windows updates, Visual C++ Redistributable, Java x64, `sfc /scannow`) in [Installing and Starting](/faq/software-related/installing-and-starting.md).

## In-game

### Akira (JNI) won't inject or the menu won't open

This is specific to Akira JNI and usually comes down to an unsupported setup, a quarantined file, or a login that didn't go through. The full walkthrough is in the [JNI Troubleshooting](/product-guides/akira-jni/troubleshooting.md) page.

### I get kicked when joining a server

Some servers kick clients whose signature they don't recognize. On JNI, turn on **Client Brand Changer** and set it to `vanilla` or `forge`. See [JNI Troubleshooting](/product-guides/akira-jni/troubleshooting.md).

### My sensitivity changes while using the autoclicker

Turn the module off, disable **Smart Mode**, then turn it back on. We've mostly seen this on AMD CPUs — more in the [Akira Clicker FAQ](/product-guides/akira-clicker/faq.md).

### A feature isn't working on my version or client

Not every feature works on every Minecraft version or launcher. Check the supported list in the relevant product FAQ ([Memory](/product-guides/akira-memory/faq.md) · [Clicker](/product-guides/akira-clicker/faq.md)) or [JNI Compatibility](/product-guides/akira-jni/compatibility.md).

{% hint style="info" %}
Seeing a message that isn't listed here? Send us the exact text on [Discord](https://akiraghost.com/discord) and we'll add it. See [Support](/faq/general-questions/support.md).
{% endhint %}