> For the complete documentation index, see [llms.txt](https://docs.akiraghost.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.akiraghost.com/policies/refund-policy.md).

# Refund Policy

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This policy is part of our [Terms of Service](/policies/tos-term-of-service.md). It is reproduced here so it can be referenced on its own. If anything here differs from the Terms of Service, the Terms of Service govern.
{% endhint %}

In the event that a user opens a dispute or attempts to refund an active subscription, the user's subscription will be terminated automatically, and access to the subscription service will be revoked immediately.

{% hint style="danger" %}
This termination is irreversible, and the user will not be eligible to regain access to the subscription service, even if the dispute or refund request is unsuccessful. By continuing to use our services, you agree to these terms.
{% endhint %}

We encourage users to reach out to our support team before initiating disputes or refund requests to address any concerns or issues. Our team is dedicated to providing assistance and finding solutions to ensure a positive experience for all users.

It is the user's sole responsibility to review all product details, including feature specifications, before making a purchase. Refunds will not be granted if a request is based solely on the belief or assumption that a specific feature is absent from the client.

***

If you are not satisfied with your purchase, you may request a refund within 24 hours of purchase, provided you have a valid reason. To request a refund, please contact us at <support@akiraghost.com> or through our [support page](https://akiraghost.com/discord).

When contacting us for a refund, please include your order number and a detailed description of the reason for the refund request. We take refund requests seriously and require a valid reason to process them. We reserve the right to determine what constitutes a valid reason in all cases and have the final say on any such requests.

Please note that we cannot process refunds for any products or services that have been partially or fully consumed, used, or accessed. Additionally, we cannot offer refunds for products that were purchased from third-party retailers, as we have no control over their refund policies.

We will process your refund as quickly as possible, but please allow up to 7-10 business days for the refund to be processed and credited back to the original payment method. If the refund is not credited to your account within this time frame, please contact us again, and we will investigate the issue.

We reserve the right to modify or amend this refund policy at any time without prior notice. If you have any questions or concerns regarding this policy, please contact us, and we will be happy to assist you.

Examples of what we would not consider a valid reasoning would be:

* Purchasing the product for testing purposes or as a trial purchase
* Difficulty in using features or the product not functioning as expected
* Account termination
* Needing the money back or no longer using the product
* Launch or usage issues that have not been brought to the attention of our support team

Note that these are only examples, and we reserve the right to deny refunds for other reasons not explicitly listed.

***

### Additional Points

1. **Right to Modify Refund Policy:** We reserve the right to change or modify this refund policy at any time without notice. Please review the policy periodically for updates.
2. **Third-Party Purchases:** For products purchased through third-party platforms, users should consult the refund policies provided by those platforms.
3. **Limitations for Cryptocurrency Payments:** Payments made in cryptocurrency are non-refundable for reasons including but not limited to market fluctuations, transaction fees, and the irreversible nature of cryptocurrency transactions.

For support, please email us at <support@akiraghost.com> or visit our [Discord channel](https://akiraghost.com/discord).