> For the complete documentation index, see [llms.txt](https://docs.akiraghost.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.akiraghost.com/product-guides/akira-memory/troubleshooting.md).

# Troubleshooting

Most Memory issues trace back to a few causes. Work through the section that matches your symptom.

## Akira won't start or won't log in

{% stepper %}
{% step %}

### Whitelist Akira in your antivirus

A quarantined file fails quietly. Whitelist it — our [whitelist tool](https://akiraghost.com/utils/whitelist.bat) covers Windows Defender, BitDefender, ESET, and Avast. Full steps in [Installing and Starting](/faq/software-related/installing-and-starting.md).
{% endstep %}

{% step %}

### Check your sign-in

Make sure your login went through and your subscription is active. If the dashboard shows you logged in but Akira doesn't, log out and back in, then restart Akira.
{% endstep %}

{% step %}

### Restart as admin

Close Akira, then run it as administrator and try again. A clean start clears most stuck launches.
{% endstep %}
{% endstepper %}

## Akira won't run past Windows security

Memory's protection trips Windows Defender and SmartScreen more than a normal app. If the client won't download or launch, your system prep is the issue, not the client.

* Work through [Before running Akira](/product-guides/akira-memory/bypassing/before-running-akira.md) again, in order — a single skipped step (real-time protection, SmartScreen, or a blocked download) is usually the cause.
* Or run the [bypass tool](https://akiraghost.com/utils/bypass.bat) as Administrator to apply the prep automatically.

## Akira or the game crashes on load

A crash as Akira loads usually points at a missing system dependency.

{% stepper %}
{% step %}

### Update Windows

Install the latest Windows 10/11 updates.
{% endstep %}

{% step %}

### Install the Visual C++ Redistributable

Install the latest [Microsoft Visual C++ Redistributable](https://aka.ms/vs/17/release/vc_redist.x64.exe).
{% endstep %}

{% step %}

### Install Java x64

Install the latest [Java x64](https://javadl.oracle.com/webapps/download/AutoDL?BundleId=248242_ce59cff5c23f4e2eaf4e778a117d4c5b) and remove any old version.
{% endstep %}

{% step %}

### Repair system files

Open an elevated command prompt and run:

```bash
sfc /scannow
DISM /Online /Cleanup-Image /RestoreHealth
```

Restart afterward.
{% endstep %}
{% endstepper %}

{% hint style="success" %}
Want a one-click pass at these fixes? Run our [QuickFix script](https://akiraghost.com/utils/QuickFix.bat).
{% endhint %}

## The menu opens but a feature doesn't work

* Confirm the module is enabled and its keybind is set and active.
* Not every feature behaves the same on every Minecraft version or client. Check what's supported in the [FAQ](/product-guides/akira-memory/faq.md).
* Some features are CPU-intensive. If one causes lag or stutter, ease off it and see [Performance](/product-guides/guides/performance.md).

## I get detected or kicked

* Memory is built to stay low-profile, but no client is guaranteed undetectable. Keep your system prep current (see [Before running Akira](/product-guides/akira-memory/bypassing/before-running-akira.md)).
* Turn off the most aggressive modules, then re-enable them one at a time to find what a server reacts to.

## Still stuck?

Reach out with your Minecraft version, your client, and a description of what happens. The more detail, the faster we can help. See [Support](/faq/general-questions/support.md).