Support

Support-related questions. If we left something out, let us know and we'll add it.

For what support covers, how to reach us, and what's out of scope, see Support Scope.

What's the response time?

On average, our support team responds within 4-7 hours. Response time can vary with the volume of inquiries and the complexity of the issue, but we'll get back to you as soon as we can with a resolution.

How effective is Akira support?

Our support team is made up of knowledgeable, experienced people dedicated to resolving your issues. How quickly we can help depends on the complexity of the problem and how clearly you describe it.

We also take complaints seriously and have a zero-tolerance policy for unprofessional behavior from staff. If you have a complaint about a team member's conduct, let us know and we'll act on it.

Can I apply to be staff?

Staff applications are currently open. Contact us on our Discord server and submit your application and qualifications through our Google form. We'll review every application and reach out to qualified candidates.

We're looking for people who are experienced, responsible, and dedicated to providing excellent support.